Refund & Return Policy

Thank you for shopping at ClimbrX™. We want you to feel confident in your purchase, and we’re here to help.

30-Day Return Window

You have 30 days from the delivery date to request a return.

To qualify for a return:

The item must be unused or in like-new condition

It must be in its original packaging

Proof of purchase is required

To start a return, contact us at contact@climbrx.fitness.

Non-Returnable Items

We cannot accept returns for:

Items damaged due to misuse

Items returned without original packaging

Gift cards

Discounted or clearance items (unless defective)

Damaged or Defective Products

If your item arrives damaged or defective, we will replace it free of charge.

Send us:

Your order number

Photos or videos of the issue

Email: contact@climbrx.fitness

Refunds

Once your return is received and inspected, your refund will be issued back to your original payment method. Refunds may take 3–7 business days depending on your bank.

Exchanges

If you need a different unit, we offer exchanges for defective or damaged products.

Return Shipping

Return shipping costs are the responsibility of the buyer unless the item arrives damaged or defective.